In the last few months, organizations around the world have faced an unprecedented situation, having to quickly stabilize their businesses and meet new customer needs, as well as significantly change to the way they operate.
MuleSoft’s Connectivity Benchmark report shows that 92% of organizations are undertaking digital transformation initiatives or plans them for next year.
While some organizations have paused digital transformation projects, others have taken this moment as a catalyst to accelerate technologies modernization processes.
Let’s see together how RBC Wealth Management, Deluxe Corporation, and the Indiana Childhood Services Department leveraged MuleSoft to initiate their digital transformation, enabling these companies to offer critical new products and services, as well as ensuring safety for employees, customers and communities.
RBC Wealth Management
RBC Wealth Management is one of the largest wealth management firms in the United States and provides financial services and consultancy to its clients. With a health emergency of this magnitude, a digital onboarding process was essential as new customers were scared of physically entering the branch.
With the Anypoint Platform, RBC Wealth Management has transformed the end-to-end application experience by securely exposing application data to consultants, staff and customers.
“We have been able to innovate technologically in this difficult period, offering our clients and consultants the best digital experience, and we have been able to do so in a short period of time“,
said Greg Beltzer, VP, Technology at RBC Wealth Management.
Deluxe is a company that has existed for over a century: they invented the first pocket checkbook, survived the epidemic of the Spanish flu, two world wars, the Great Depression and eight recessions.
Deluxe works with over 4.5 million small businesses and over 4500 financial institutions and has activated a COVID-19 response center to support and help its employees and large and small customers.
About two thirds of Deluxe’s workforce operates in various offices scattered around the US, so managing work activities through smart working tools has represented a real challenge, especially given the fact that the corporation manages lots of confidetial informations.
Thanks to MuleSoft and Salesforce, Deluxe was able to quickly reorganize the activities of hundreds of customer service agents through a unified customer view to support businesses, manage orders and COVID issues in a WFH model.
“The cloud-based technologies implemented before the COVID-19 epidemic were a fundamental foundation. We did not believe we could reach such levels of working efficiency by implementing smart working; we can say that we have even increased efficiency and are much more connected than before“,
said Mike Mathews, CIO at Deluxe Corporation.
Indiana Department of Childhood Services
The Indiana Department of Childhood Services leveraged MuleSoft and Salesforce to optimize state-level connectivity across all systems.
Now the department is leveraging reusable integration resources to ensure the safety of its employees, managing construction operations for the 92 state buildings via API.
Through the integration of systems such as Salesforce, Cardinality and PeopleSoft, the state is able to assess the security risk of opening buildings and track employee access to comply with social distancing policies.
APIs are also exploited to ensure that personal protective equipment is avaiable and that hand sanitizer is always refilled in offices.
The Department’s CIO says the it will certainly reuse these solutions to provide care, health services, and more.
“Over the span of eight hours, my team developed tracking software for all 92 counties to determine who is in a building, when check-in and check-out for social distancing is done, as well as the checking the amount of hand sanitizer or how many masks are needed“,
says Kevin Jones, CIO in the Department of Childhood Services.